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Understanding the impact of the Change Healthcare breach

Via Henry Simple Practice





Change Healthcare, a subsidiary of UnitedHealth Group that processes claims on behalf of a large number of insurance payers, experienced a cyberattack on February 21st, 2024. After being made aware of the breach, Change Healthcare disconnected their systems to prevent further attack and to protect their partners and clients. This has resulted in disruptions to claim filing that may continue until Change Healthcare has fully resolved the issue. 


Which insurance companies were impacted?

The following payers were impacted by this breach: 


  • Kaiser Foundation Health Plan of Southern CA Region

  • Kaiser Foundation Health Plan of Northern CA Region

  • Blue Cross Blue Shield of New Jersey

  • OPTIMA HEALTH BH

  • Providence of Oregon Health Plan

  • UPMC Health Plan - Commercial

  • UCARE

  • Meritain Health Minneapolis

  • Aetna Better Health - Kansas

  • 1199 National Benefit Fund

  • Intercommunity Health Net


Can I file claims in the meantime?


Delays should be expected for any claims recently submitted to an impacted payer. If you submit claims to a payer in the above list, we recommend reaching out to them directly, as they may have an online portal for direct claim submission you can leverage in the meantime


Are payments coming through for claims submitted before the outage?


Payments should still be received so long as the claims are successfully processed. However, since there are disruptions to claim processing payments may be delayed. 



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